Ertblog

iCloud and iOS5 calendars and notifications: what a mess

UPDATED: Monday 31 October 2011

At first, I loved Apple's iCloud, as I explained in my blogpost iCloud: getting rid of duplicate calendar entries. 

I thought I'd solved the one apparent problem: duplicate calendar entries. But then I discovered lots of other frustrating flaws. How could Apple launch a service riddled with so many faults? 

Here are the ones I've noticed:

• My iPad and iPhone have access to my old Mac iCal calendars. Yet there's no sign of them on the iMac itself.
• The iCloud calendar only includes entries since 25 September. If I want anything before this I have to tick on calendars 'from my Mac' in the calendars tab (see my blogpost above) to show them. Yet this duplicates all entries since 25 September - and recurring ones before as well.
• The notifications service duplicates calendar notifications - even when the event appears only once on the device (through having just one calendar visible). 
• iMessages written on my iPhone don't appear on the iPad.

As I said in the earlier blogpost, I gave up on MobileMe because of the frustration of duplicate entries. It's hugely disappointing that iCloud is even worse. Didn't Apple test the damn thing before launching it? They even had four months between announcement and launch to make sure!

I still like Photostream, though...

Is outrage driving out reasoned debate?

The Guardian's Julian Glover today raised an interesting question. Is outrage the common currency of political debate? He pointed out that commentators and columnist deal in absolute opinions. Yet real life is more uncertain. 

As Glover said, "Uncertainty comes over as weakness. Tribalism thrives. On these pages over the last few years I have sometimes expressed ideas in categorical terms about which I could never really be sure. The greater challenge for any writer is mounting a defence of compromise. It is, perversely, sometimes feeble to sound bold and bold to sound feeble."

He's right. It's ironic that the death of ideology in British politics has coincided with a far more aggressive approach to political debate. That's partly down to the 24 hours media - their short attention span and need for drama polarises modest differences. (In more ideological times, current affairs programmes like ITV's hour-long Weekend World tried to explain rather than create controversy.) The media demands instant answers, instant judgements. Reallife is not so simple. Yet a politician who says he or she doesn't have all the answers is seen as weak. (That said, wouldn't we respect an honest politician who admitted the truth more than a blustering one?)

Glover's article prompted a stream of critical comments, not least because he's leaving the Guardian to become a speechwriter for David Cameron. It's hard to think of anything more likely to inflame the passions of the Guardian readers. 

That, in one sense, proves Glover's point. I'm no fan of David Cameron, and am horrified by many of his government's policies (that broken promise not to lay waste to the NHS by yet more destructive reorganisations is high on the list). But like most voters I don't see him as the devil. I'm capable of making my own judgements about his actions and policies. 

It's not just political debate that suffers from this mock outrage. Just look at any story about Apple on the BBC or Guardian technology web pages. Critics of Apple insist that anyone who buys an iPhone or iPad has more money than sense. Apple fans claim that rival products don't work. Needless to say, neither claim is right. We all make choices. That doesn't make other people idiots because they've chosen another type of phone or computer. 

Live and let live...

 

A promise: my letter in The Guardian

Today's Guardian includes a short letter from me on one of my favourite topics: how simple phrases are being replaced by ugly, longer ones.

It was prompted by a letter from Mary Williams about a query in the paper's Notes & Queries column asking why many people now say train station instead of railway station. In my letter I asked what fool decided to replace the lovely expression 'keeping a promise' with the horrible 'delivering on a promise'. 

Politicians and business leaders are the worst offenders. (The founder of BlackBerry-maker RIM, Mike Lazaridis, used a variation, 'deliver on a goal', in a RIM YouTube video saying sorry to customers whose smartphones had been out of action for days.) 

I've never understood why business people and politicians use gobbledegook. The simple way to get a message across is to use plain English. But as I've said many times on Ertblog, too many think simple language is somehow inadequate or unimpressive. The opposite is true.

On the subject of language, I discovered Tim Phillips' Talk Normal blog today. I loved the post about the nonsense spoken by sports commentators. Tim confirms the suspicion that politicians use obscure language to make unpalatable messages unintelligible - take this example from the HS2 high speed rail proposals. 

 

 

 

Thank you, Virgin Trains

People are quick enough to complain about Britain's railways. (And I've been known to grumble...) But I've enjoyed outstanding service from Virgin Trains today.

I inadvertently got on the wrong train at London Euston this lunchtime. I was booked on the 1300 to Manchester but boarded the 1307 to Liverpool at the next platform. Luckily I realised my mistake as the Manchester train was leaving and got off quickly.

My ticket was non transferrable, but the female ticket inspector at the gate was brilliant. She said the next Manchester train was just 20 minutes later, and marked my ticket so I could travel on it at no extra cost.

It's the kind of kindness and flexibility that makes all the difference to a company's reputation.

I quickly tweeted (from @robskinner) to say thank you to @virgintrains, and got an almost instant response, inviting me to email Virgin Trains so they could pass on my thanks to the member of staff. I was delighted to do this.

It's the second time in a week that I've praised a rail company. Chiltern Railways responded to a tweet offering me help after I got on the wrong train last week. It's good to see our rail companies using social media so well. It will be a talking point at tonight's Some Comms social media awards in Manchester.

And I'll be more careful about which train I board in future!

iCloud: getting rid of duplicate calendar entries

UPDATED 25 October 2011

I love iCloud, Apple's new way of sharing information, documents and photos wirelessly across Macs, iPhones and iPads. But when I started using it, I was frustrated to find it copied one of the worst flaws of MobileMe - duplicated calendar entries. 

A quick Google search suggested various ways of solving the problem. But I found a very simple solution myself.

On an iPhone or iPad, open Calendar, and open the Calendars tab on the top left. I had 'All from my Mac' ticked as well 'as All iCloud'. Unticking All from My Mac got rid of the duplicates.

I'm now on iCloud 9!

UPDATE, 25 October

Sadly, things didn't prove quite as simple. Everything's fine on the iPhone. But on my iPad I've now got the problem Frank describes in the first comment: clicking between calendars doesn't get rid of the duplicates. Bizarrely, I now have duplicate entries of recurring calendar items. But they're not identical: they're copies of the earliest entry, duplicated for every subsequent entry.I've got duplicates of a stack of old entries on iCal on my Mac - but I can't see any way of selecting any calendar other than iCloud in iCal. 

Apple, this is a total shambles. 

Ertblog has a new home at robskinner.net. Do visit! 

Guardian's iPad app: good news

The Guardian's iPad app

The Guardian finally released an iPad app this week. It was worth the wait.

The paper has been a digital pioneer, but (apart from the brilliant Eyewitness photojournalism app) has been left behind as the Daily Telegraph, The Times and Sunday Times have launched apps for Apple's hugely successful iPad. 

But the Guardian's effort is the most stylish of them all. The design is gorgeous, with big photos, and clear text on white background. Navigation is straightforward.

The app also takes advantage of Apple's Newsstand app, which automatically deivers new editions as they become available. That's good news: no need to wait for an edition to download before racing out of the door to catch your morning train.

Editor in chief Alan Rusbridger acknowledged in a blog post that not everyone will be happy. As he says, it's a 'reflexive, once a day Guardian', rather than the website. Many commenters complained that the app won't include comments on articles. But that reflects the fact it's a digital newspaper, not a live website. The printed paper doesn't include comments, apart from the daily letters to the editor, which also appear in the app. The criticisms show we now have different views on what a newspaper is. Traditionalist see it as a printed product, and like the apps that provide a digital version. Others think the old idea of a paper as a once a day snapshot of news is hopelessly out of date. (They'd point out that the app makes no mention of Liam Fox's resignation, which happened five hours ago.) 

The app doesn't include everything - the excellent Weekend magazne isn't included, for example. I'm sure this will follow. (The Times app's Saturday edition originally missed most of the Saturday print content, which appeared a few months later.)

But I still like the idea of the reflexive Guardian, as Rusbridger describes it. I know all about Fox's departure - I read about it on Twitter, confirmed it on the BBC news site and heard more on Radio 4's PM. I'm a Gaurdian print subscriber, and welcome the chance to download a version to read on the train on my days in London. In time, I'm sure newspaper apps will be updated more often - The Times brought out an app update to mark Steve Jobs' death last week. 

I also like Rusbridger's view of the changing Guardian: "The Guardian is many other things. You can now watch, listen to and join in with the Guardian. You can literally follow it minute by minute around the clock as it reports, mirrors, analyses and gives context to the shifting patterns and rhythms of the world's news. It's Android when it wants to be, Kindle when it chooses." He's right. The same principle applies to many aspects of modern life: we want to connext to Facebook on different devices; we want to check our diary in the same way; we're increasingly looking to shop online and on the high street, on a mobile and a PC. Companies need to change the way they offer services to customers in this ever-flexible world.

The bigger question is whether the Guardian's iPad app move will revive the Guardian's finances. The group has faced a couple of torrid years, as print sales and ad revenues fall, and the GMG invests heavily in digital. The iPad app will cost £9.99 a month, while web access will remain free, unlike at News International's titles. Will the Grauniad follow NI's example? If it doesn't, it's hard to see how the losses will be reduced significantly. A growing number of readers don't buy the print edition, and won't pay for an app while they can get all the web content for free. Yet I share the view of a few commenters on Rusbridger's blogpost: I want to contribute to the Guardian's quality journalism, and like the idea of the app. Time will tell if enough of us cough up. 

Below: photos come to life on the Guardian app

 

In praise of Steve Jobs

Apple marks Steve's passing on its UK website, seen on the iPad, his last great creation

The world today mourned the death of Steve Jobs, the mercurial genius who revolutionised the music, mobile phone and computer industries with products that are a delight to use.

Steve's death was not a total surprise: he resigned as Apple's chief executive in August during his latest period of medical leave. But it was still a shock. Many still expected him to take part in Tuesday's launch of the latest iPhone 4S. Little did we realise his time was almost over.

Steve's story since he returned to Apple 15 years ago is the stuff of legend. Apple was in crisis. Many were writing the company off. But Jobs had a vision. Apple should focus on what it was good at. Only Apple would make Macs - ending the days of getting a cheaper 'cloned' Mac from another company. Great design would win back the fans - and new converts.

In time, Steve's vision reaped unimaginable dividends. The original, colourful iMacs created a stir. The iPod and later the iTunes store transformed the music industry, making Apple the world's biggest music retailer and stealing Sony's position as the master of music on the go. (Walkman RIP.) The iPhone made smartphones mainstream, and put the internet into our pockets. And the iPad proved the tablet computer had a future after ten years of failure by other tech brands, notably Microsoft. 

Steve's greatest strength was his ability to see things from the user's point of view. In an industry renowned for making complicated products that need huge instruction manuals, Apple under Steve took a different approach. My experience is typical. Back in 2008, I tried to find my way round London with a BlackBerry and a Sony Ericsson phone. I couldn't work out how to get a map on either device, and was forced to looked up an A to Z map in a shop. Days later, on my first iPhone, I was just one touch away from my location and destination on the map app. In the same way, the iPad got me to the BBC home page in seconds, compared with five minutes on my Windows laptop, as I explained on this blog: Greased lightning: why I love my iPad. 

Steve wasn't perfect. (Few people are.) By most accounts, he was very difficult to work for, with his punishing drive for perfection. I'd normally condemn such macho leadership, but I can't dispute the extraordinarily postive legacy Steve has left. And Leander Kahney, in his book Inside Steve's Brain, disputes the legend of Apple staff being 'Steved'. He quotes Jobs' former personal assistant Jim Oliver who says his old boss's outbursts were exaggerated by critics.

Critics say that Apple under Steve simply took advantage of other companies' innovations. They argue that Apple didn't invent the MP3 player, the smartphone or the tablet. True, but this misses the point. Jobs saw how all these things could be so much better - better to look at, to touch and to use. Anyone who endured a pocket PC powered by Windows Mobile circa 2001 or 2006 couldn't fail to see the Steve effect when they used the Apple equivalent in the iPhone and the iPad. Not everything Apple did under Steve was as good: I tried Mobile Me three times, and found it an abomination each time. (As Steve acknowledged when announcing iCloud in June.) But I'll forgive it one big #fail...

The other main accusation is that Apple is a 'walled garden' - with the accusers comparing the company's restrictive approach with the open approach of Google's Android mobile operating system. The accusation is accurate, but misses the point. Apple products generally 'just work'. Apple designs the hardware and operating system and approves the apps. Most users don't care that they can't tweek everything. It reminds me of a clash between the car and tech worlds circa 1998. A PC company was contrasting the revolutionary progress of the tech world compared with the car industry's snail-paced developments. An auto executive pointed out that if his industry was like the PC market, customers would be forced to reinstall the engine after popping a CD in the stereo. In short, most people want things to 'just work'. And that's Steve Job's greatest legacy: things just work. And are a joy to use.  

Rest in peace Steve. And thanks for everything.